Frequently Asked Questions
ct111 answers all your questions
Whether it's about making a deposit, withdrawing money, managing your account, or fixing a technical issue — you'll find detailed answers from ct111 right here.
ct111 is a safe and straightforward online gaming platform for players in Bangladesh. Whether you're new or experienced, questions come up often. From how to deposit via bKash or Nagad, withdrawal timelines, forgotten passwords, and playing games on mobile, to issues with cache not loading — detailed answers to all of these are laid out below. If you still can't find what you're looking for, our 24/7 support team is always ready.
Complete FAQ
Find your question by category — every answer is written specifically for the ct111 platform.
Category 01
Deposits
After logging in to ct111, go to the "Deposit" option and select bKash. Send money from your bKash app to the ct111 bKash number shown on screen. Once the transaction is complete, submit the transaction ID — your balance is usually credited within a few minutes. Make sure the number and amount are correct before sending, as transfers cannot be reversed once sent.
The minimum deposit at ct111 is ৳300 — this applies to bKash, Nagad, Rocket, and bank transfers alike. Deposits below this amount will not be processed and your balance will not be credited. Staying above this limit is also required to qualify for the 200% welcome bonus on your first deposit.
In some cases, network delays can cause a slight delay in balance updates. First, wait a moment and refresh the page. If the issue persists, contact ct111's live chat or email directly with your bKash/Nagad transaction ID and the time of the transaction — the support team will verify and resolve it promptly.
ct111 itself charges no deposit fee — the full amount you send will be credited to your account. However, bKash or Nagad may apply their own send money charges as per their respective mobile banking policies. For bank transfers, your bank (such as Dutch-Bangla, BRAC, or Islami Bank) may deduct an interbank transfer fee.
Yes, Nagad is one of ct111's supported payment methods. Just like bKash, go to the "Deposit" section, select Nagad, send money to the provided number, and submit the transaction ID. You can send via the Nagad app or USSD (*167#) — both methods work. Minimum starts from ৳300.
Category 02
Account & Login
Click the "Forgot password?" option on the ct111 login page. Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. Your password should be at least 8 characters long — make it stronger by mixing in numbers and special characters. If you run into trouble, let the live chat team know.
Yes, ct111 can be accessed from any device — a new phone, tablet, or computer. When logging in from a new device for the first time, a verification step may appear for security purposes. Your information stays protected thanks to SSL encryption. Avoid using public Wi-Fi and log out when you're done.
No, ct111's rules allow only one account per person. One name, one mobile number, and one payment method should all be linked to a single account. Using multiple accounts can result in all accounts being closed and balances being forfeited.
To change personal information, send a request directly via live chat or email at [email protected]. Some documents may be requested to verify your identity. This process is handled carefully for security reasons — follow the instructions from the support team. For phone number changes, the new number must not already be in use on another account.
Category 03
How to Withdraw
Yes, but the wagering requirements must be met first. ct111's welcome bonus carries a wagering requirement of 25 times the bonus amount — for example, if you receive a ৳2,000 bonus, you must place a total of ৳50,000 in bets. Once this condition is fulfilled, winnings earned from the bonus can be withdrawn normally.
The minimum withdrawal amount at ct111 is ৳500. Withdrawal requests below this amount cannot be submitted. This limit applies to all methods — bKash, Nagad, or Rocket. The same rule applies to bank transfers.
Withdrawals at ct111 are typically processed within 5 to 30 minutes. bKash and Nagad are the fastest options. Bank transfers may take a little longer depending on the bank's own processing time. The support team remains active at night and on weekends as well.
"Pending" means your request has been received and is going through the verification process. In most cases this is resolved automatically within 30 minutes. If it takes longer — especially for a first-time withdrawal where identity verification may still be pending — notify the support team and they will approve it promptly.
Category 04
Device & Technical Issues
Yes, ct111 is fully optimized for mobile browsers. The site works on both Android and iOS devices via Chrome, Firefox, or Safari. No separate app download is needed — just type ct111.bar in your browser and log in. The interface is designed for both screen resolution and touch controls.
If the connection drops, the game pauses temporarily at the point it was at. Once you reconnect, the session attempts to resume. If a bet was interrupted midway, the outcome is determined based on the server log — so there is no need to worry about losing money. If there is an issue, contact support with your transaction ID.
In Chrome, tap the three dots in the top right corner → "More tools" → "Clear browsing data" → select "Cached images and files" and tap "Clear data". In Firefox or Safari, go to Settings > Privacy > Clear Cache in the same way. On mobile, go to the browser app's Settings and clear under "Clear Cache" or "Storage". Then reopen ct111.
On Android Chrome: open ct111.bar → tap the three dots at the top → select "Add to Home screen". On iPhone Safari: open the site → tap the share icon at the bottom → select "Add to Home Screen". This creates an app-like shortcut for direct access to ct111 — no separate app installation required.
ct111 works on all modern devices — Android smartphones and tablets (Android 8+), iPhones and iPads (iOS 13+), Windows PCs and laptops, and macOS computers. The best experience is on Chrome, Firefox, Safari, and Edge browsers. If some features do not display correctly on an older or less common browser, try updating Chrome.
Still have questions? We're always here
If you couldn't find the answer to your question here, ct111's support team is ready to help in English 24 hours a day, 7 days a week.
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